Complaints Procedure

We are confident that we will give you a high quality service in all respects.  However, if at any point you become unhappy or concerned about the service that we have provided then you should inform us immediately so that we can do our best to resolve the problem.  We value you as a client and would not wish to think you have reason to be unhappy with us.  We would prefer to know if you are dissatisfied in order to try and address your concerns rather than risk losing you as a client.

If you are unhappy about any aspect of the service you have received then please first contact the person dealing with your matter to discuss your concerns. We will do our best to resolve any issues at this stage.

If that does not resolve the problem to your satisfaction or you would prefer not to speak to that person, then you can read our full complaints procedure by clicking on this link.

Making a complaint will not effect how we handle your matter.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This can be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, disability or other characteristics. You can raise your concerns with the Solicitors Regulation Authority via this link.

If we cannot resolve your complaint then the legal ombudsman can help you. They will look at your complaint independently and again it will not effect how we handle your matter. Before accepting a complaint for investigation, the legal ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you may take your complaint to the legal ombudsman:
  • • Within 6 months of receiving a final response to your complaint and
  • • No more than 6 years from the date of the act/omission; or
  • • No more than 3 years from when you should reasonably have known there was cause for complaint
You can contact the legal ombudsman on 0300 555 0333 between 9am and 5pm.
The website is: www.legalombudsman.org.uk
or by email on enquiries@legalombudsman.org.uk.